Refund policy

Customer Satisfaction Guarantee

We want every customer to be completely satisfied. If something is not right with your order, we are here to make it right.

Free Returns

Returns are free of charge. You will never pay return shipping.

Return Eligibility

You can return an item within 30 days from the delivery date. To qualify:

We accept returns of both defective and non-defective products.
Items should be unused and in their original condition.

How to Request a Return

Reach Out First: Contact us at contact@norfloor.shop or +447831422822. If your item is damaged or defective, include clear photos and a short description.

Wait for Instructions: We will review your request and send you return instructions. Please do not ship anything back until you receive approval.

Return the Item: Once approved, you can ship the item back using any trackable method.

Refund Process

After your return is received and inspected, your refund will be processed within 10 days.
You will receive a full refund, including original shipping fees.
We never charge restocking fees.

Wrong or Damaged Items

If the item you received is defective, damaged, or incorrect, email us with a photo. There is no need to return it first. We will send you a replacement or issue a full refund, whichever you prefer.

Contact Information

Address: 22 Wheel Forge Way, Trafford Park, Stretford, Manchester M17 1EH, UK
Phone: +447831422822
Email: contact@norfloor.shop