FAQ's

All items are dispatched from our UK facility within 1 to 3 business days, with delivery typically taking 5 to 11 business days. Once shipped, standard delivery times apply. You can track your order using the tracking information provided in your confirmation email.
If your order hasn’t arrived within the expected timeframe, please contact us at contact@norfloor.shop.

You can track your order by clicking the tracking link in your shipping confirmation email. Alternatively, you can enter your order number in the ‘Track Packages’ section on our website.

We accept all major credit and debit cards, including Visa and MasterCard.

Currently, we only ship within the United Kingdom.

If you’re experiencing issues with our website, please contact us with details about the problem so we can resolve it as soon as possible.

Please reach out to us and provide details about the error you’re encountering so we can assist you promptly.

If you notice an error in your shipping address, contact us immediately. If your order hasn’t shipped yet, we can update the address. Otherwise, we will need to wait until the item is returned to us before resending it.

If your package is marked as “undeliverable” and returned to us, we will reship it to you at no additional cost.

You may return items within 30 days of delivery. Items must be in their original condition and packaging. If you receive a damaged product, please contact us for assistance.
To initiate a return, email us at contact@norfloor.shop.

For exchanges, please email us at contact@norfloor.shop, and we will guide you through the process.

If your item has any defects or was damaged during shipping, we will replace it at no additional cost. You do not need to return the damaged product. If a replacement is not available, we will issue a refund or provide an alternative item of your choice.

We sincerely apologize for any mistakes. Please email us at contact@norfloor.shop with your order number and details of the issue. We will cover all costs to send you the correct item and provide a return label if needed.

We are available Monday to Friday, 8:00 am to 5:00 pm (GMT). Feel free to contact us.

Address: 22 Wheel Forge Way, Trafford Park, Stretford, Manchester M17 1EH, UK

Phone: +447831422822

Email: contact@norfloor.shop